FAQs – Brandat Shop

What are your delivery times?

Standard delivery within the UAE typically takes 1-3 working days. Delivery times may vary during public holidays. For more information, see our Shipping & Returns Policy.

Do you ship outside the UAE?

Currently, we offer delivery across the UAE only.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email, or you will be contacted directly by our third-party delivery service. For delivery-related assistance, contact us at delivery@brandatshop.com.

What is your return policy?

Returns are accepted if an item is defective, damaged, or not as described. Notify us within 24 hours of receiving your item. Please see our Shipping & Returns Policy for complete details.

Can I get a refund?

Yes, if your return is approved, we’ll process a refund to the original payment method within 7-14 working days. See our Terms & Conditions “6. Return and Refund Policy” for more information.

What does "limited warranty" mean for Open Box or Display Items?

A limited warranty covers certain defects for a shorter period, usually 1 month, but excludes returns for cosmetic wear or minor imperfections. Details are available in our Terms & Conditions.

How do you protect my personal information?

Your privacy is important to us. We use secure third-party providers for payments and handle your information in accordance with UAE laws. For full details, please review our Privacy Policy.

What payment methods do you accept?

We accept credit/debit cards and Buy Now, Pay Later Services.

Can I cancel my order?

Orders can be canceled before they are dispatched. Once shipped, our return policy will apply if there are issues. Contact us immediately at support@brandatshop.com for cancellations.

What if I receive a damaged or defective product?

Contact us within 24 hours at support@brandatshop.com if you receive a damaged or defective product. We’ll guide you on how to return it for a refund or exchange. See our Shipping & Returns Policy for more details.

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strong{color:#6fab0d;font-weight:normal;font-size:14px;}.mc4wp-form{background-color:#fff;padding:30px;border-radius:10px;box-shadow:0px 4px 20px rgba(0,0,0,.2);max-width:400px;margin:0 auto;text-align:center;}.mc4wp-form h2,.mc4wp-form p{color:#333;font-family:"Arial",sans-serif;margin-bottom:15px;}.mc4wp-form h2{font-size:24px;font-weight:bold;}.mc4wp-form p{font-size:16px;line-height:1.5;}.mc4wp-form input[type="email"]{width:100%;padding:12px;border:1px solid #ccc;border-radius:5px;margin-bottom:15px;font-size:14px;}.mc4wp-form button[type="submit"]{background-color:#4b0082;color:#fff;padding:12px 20px;border:none;border-radius:5px;font-size:16px;font-weight:bold;cursor:pointer;transition:background-color .3s ease;width:100%;display:flex;align-items:center;justify-content:center;}.mc4wp-form button[type="submit"]:hover{background-color:#be3edd;color:#fff;}.popup-close-btn:hover{color:#be3edd;}